All telecom hotlines free now




All telecom hotlines free now

Just swept clean a press release from Telekom, announced happily that from now on all of the pink giant hotlines are free. This one is the first and only provider to date, which is for all fixed and mobile subscribers reached for free.
All telecom hotlines free now

Since I am in hotline tariff jungle not particularly versed, I did not think that there is not any provider that offers the well – learned something again. That at Telekom did not run, the idea I have probably adopted sometime in the nineties – and I later (although for different reasons) by the Telekom adopted completely.

But does not change that now, here in favor of the customer is making a charm offensive, granted on at least then, that for long waits in the line must also cough up. One must, however, perhaps even break the hotline staff a lance. The tendency which are namely not fault that we depend on hold, nor anything that is not on our phone / our account / line of our true 😉

This step would be now made itself apart from all competitors and is therefore now free and that 24/7 – so around the clock, 7 days – accessible for customers. In the press release we have gathered a few more facts that I would like to share with you:

Hotlines take orders, questions and concerns of customers. At Telekom incurred approximately 83 million customers a year. Including 70 million calls and 13 million letters, faxes and e-mails and more recently reinforced by social network like Twitter channel telekom_hilft and Feedback Community Telekom at facebook as an input channel for our customers in question. With approximately 13,000 employees, is one of the customer service of the largest telecom service units in Europe.



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