Amazon Dash button: NRW consumer pulls Amazon to court




Verbraucherzentrale NRW Amazon because “various legal violations” around the Dash Button warned . Amazon is, according to the Consumer but unwilling to make the necessary changes so that it apparently amounts to a legal dispute. Here is a key point of criticism that the customer when handling the Dash Button successes no concrete indication that a paid order will made. Also had to diffuse before ordering that exact product will be ordered.

The Amazon Dash button can be hanging in the balance. To make then a button orders -. Eg for detergents, toilet paper or drink. Amazon advertises course with the convenience of profit, which promise the Dash button. The NRW consumer will not deny that. But Amazon must comply with the order procedure into compliance. Circa was legally a notice requirement, the notes to the triggering of a paid order. In addition, Amazon must report any important information before ordering: These include total price, as well as the essential characteristics of the product purchased. When ordering a Dash button the buyer receives those information but only later on the app.

DE_Ariel_Dash Button_Washing Mashine

Critical of the Consumer Association NRW, the “Amazon Dash Replenishment Terms”. Those allow Amazon price and change shipping costs for the selected product. Customers are informed but only from price increases of more than 10%. In addition, Amazon reserves to ship before replacement item, if the item ordered is not available. Also holds the NRW consumer inadmissible.

According to consumer advocates from Nordrhein Westfalen Amazon has refused to amend the criticized aspects and issue a cease and desist letter. Now the courts must clarify whether Amazon Dash button can still be used under the current conditions.


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