Apple gets fine in Australia for not repairing iPhones with ‘error 53’

Jun

19

2018

Apple has been fined nine million Australian dollars because the company refused to fix iPhones and iPads that had been repaired by a third party before. Users started the case after receiving the error 53 error message.

The Australian federal court imposed the fine of 5.75 million euros for misleading consumers. The case was filed by the Australian Competition and Consumer Commission, or ACCC, which received complaints from Apple customers that they could no longer update or restore their iPhone or iPad and received an error 53 error message. The operating system gave that message when it detected that the home button had been repaired by a third party. Early 2016, Apple released an iOS update to undo that error message.

According to the ACCC, Apple refused at the time to repair iPhones or iPads that had already undergone a repair; not only by placing a new home button but also when replacing the screen. With this practice, the company would violate Australian consumer rules. Apple admitted that it misled consumers between February 2015 and February 2016 by refusing repairs. The ACCC reported 275 customers who were dealing with unjustly refused repairs, but according to the organization, the problem occurred with some five thousand customers.

According to the consumer organization, Apple has promised the court not to use similar practices in the future. Apple declares to have ‘productive conversations’ with the ACCC on the improvement of service delivery to the Sydney Morning Herald.

Error 53

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