Apple ignored a report from a woman who first reported Facetime bug

Jan

30

2019

Apple has turned away an American woman who sent a video and description of the Facetime bug that came out earlier this week. She was advised to first create a developer account and to report a bug report from there.

The woman, a lawyer from the state of Arizona, tried everything to draw Apple’s attention to the bug. In addition to many emails to Apple’s support department, she sent a public tweet to @AppleSupport and one to Tim Cook . She also sent letters with the logo of her employer and tried to approach the American TV channel Fox News .

Her 14-year-old son found the bug when he tried to call a friend via FaceTime to play a game of Fortnite. She then tried to reproduce the trick and when she succeeded on several iPhones of family members, she decided to inform Apple. She also made a video to explain the bug.

Apple received the mail and replied that she could file a bug by creating a developer account to fill in a bug report from the developer environment. A week later , Apple quickly took action when the bug appeared on 9to5Mac based on information from a developer. Group calling via FaceTime is temporarily offline and Apple has promised a fix that should come out later this week. Apple has not yet responded to the story of the woman, who does her story among others in The New York Times . A local TV channel interviewed the teenager about discovering the bug.

Facetime bug on local TV channel

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In: A Technology & Gadgets Asked By: [22730 Red Star Level]

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