Apple is going to repair MacBooks with ‘sticky’ keyboards

Jun

23

2018

Apple has started a repair program where owners of certain models MacBooks get the opportunity to have their keyboard repaired. Owners have complained about malfunctioning keyboards, or sticky keys.

The repair program is listed on the Apple website, and on the relevant web page users can see if their model is eligible. It concerns a number of models of the MacBook and MacBook Pro that have been released in recent years.

According to Apple, a number of problems can occur with the keyboards. For example, it is possible that printed characters do not appear on the screen, or appear several times. The keys can also feel sticky, or ‘not consistent’ when pressed. Customers with problems can report to an Apple store, after which the keyboard will be repaired; this can be done by replacing a number of keys, or by putting a completely new keyboard in the laptop.

Last month, two users of the 2016 version of the MacBook Pro filed a lawsuit against Apple. According to the prosecutors, Apple already knew about the problems before the laptop was released. When users with keyboard problems reported to Apple for warranty, the company refused to repair the keyboard in some cases, according to the prosecutors. Instead, amounts between 400 and 700 dollars would sometimes be required for repair.

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In: A Technology & Gadgets Asked By: [20034 Red Star Level]

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