Caiway again struggling with lengthy email outage

Oct

26

2016

Caiway again struggling with an email outage. Since Tuesday morning, customers can not send or receive email with the address of their provider. The provider does not know what causes it and can not say yet when the problem is resolved.

Caiway says to work with the supplier of the storage of the new e-mail platform for a solution to the problem, which occurred Tuesday morning at 08.00. Since then, customers of the provider can no longer use their email addresses ending in @ caiway.nl, or @ @ kabelfoon.nl caiw.nl. Users can get the message that their user name and password are incorrect, but the message must be ignored by the provider.

A spokesman for Caiway tells Tweakers that it is a technical problem and that a hardware vendor seeks out what that problem is. Substantive details on the nature of the problem can not give the provider. The spokesman hoped Wednesday afternoon to give an indication of when the problem is resolved.

The failure comes just days after Caiway long email outage solved by adopting a new storage system in use. The earlier problems were caused by a failed hard drive and “an accumulation of problems,” the spokesman said. Mid October began the first failure, which ultimately about two weeks persisted . Sending and receiving e-mails at issue in that period slower than intended.

Last weekend Caiway started using the new e-mail system, which at first the problems seemed to be over. Sunday from 16:00 until the new fault Tuesday morning began at 8:00 pm, according to the service users has worked well.

According to users on Twitter is the status page of Caiway also difficult to reach. An employee of the webcare account replies thereto that the provider through the email outage website is not accessible.

Caiway customers compensated for the weekend to let them look no cost to Fox Sports Eredivisie. The spokesman could not say at this time whether there is another compensation comes in response to the new fault.

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