Caiway reports malfunction in Zuid-Holland for optical fiber

Nov

19

2018

and coax network update
Caiway reports a failure on its coax and fiber network. The malfunction seems to be limited to different locations in the province of Zuid-Holland. It is unclear what the cause is and how many customers are exactly affected.

Caiway speaks on its own website of a failure of services on the fiber and coax network. Among other users in The Hague, Delft, Wateringen, Schiedam, Naaldwijk and various places in the Westland would have been affected by the failure. The cause of the malfunction is still unknown.

On Twitter, the company reports that there is a ‘central fault’. The company says it will come up with a solution, although Caiway says that at this moment there is no indication for when there is a solution to the problems.

At Allestoringen it can be seen that the reports started to arrive from the end of Monday afternoon. Several users report on the malfunction website that they receive a TV signal via coax, but can not use the internet.

Update, 7:52 pm : Caiway reports on his website that the cause of the malfunction has been found and that one is busy with the implementation of the solution. The company says it may take a while before all connections have been restored. The provider does not give details, but customers are advised not to reset their equipment yet.

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