Calls to other EU countries will cost a maximum of 23 cents




per minute from May 2019
The European Parliament has adopted regulations that limit the maximum costs of calling to other countries within the European Union to 23 cents per minute. Texting within the EU will soon cost a maximum of 7 cents. The rules will enter on May 15, 2019.

The new regulations have been adopted by a large majority of the member states of the European Parliament. An agreement on the rules was already reached in June ; they have now been confirmed by the vote. With Dutch providers, customers now pay between 25 and 75 cents per minute for calls to other EU countries.

The rules refer to amounts of 19 cents per minute call and 6 cents per SMS. These are the amounts excluding VAT. Including the VAT rate of 21 percent that is applied in the Netherlands and Belgium, that amounts to 23 and 7 cents.

Part of the regulations that have been adopted is that there will be a ‘reversed 112 system’ at European level, which must warn citizens via SMS or an app. In the Netherlands there is already such an initiative, in the form of NL-Alert. It has also been decided that EU countries must make the frequencies suitable for 5g available by 2020.

Furthermore, the new rules must offer more consumer protection. For example, customers who purchase various services from a provider must be able to cancel part of these services without being chased at costs, according to the European consumer organization Beuc . The termination of a contract must also become simpler.


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