Contel Foundation will compensate providers for “free” handsets




The Consumer & Telecom Sector finds that mobile operators have to compensate customers who have purchased a free phone with their subscription. According to the Foundation this is not free. Therefore Contel starts hotline ‘Marketing Abbo.

The providers that run the risk of a massive claim that could reach up to 800 million euros. This is the estimation of Sales Abbo -woordvoerder Don cedar in conversation with the AD. He further states that the number of victims especially around two million customers located. The reason for the action is a statement of the Supreme Court in 2014, which stated that the purchase of a free device is actually a hire purchase agreement. As a result, providers should clearly state what the price of the device. Often this is not exactly clear because the price of the device in the subscription fee is included.

That is why customers monthly pay too much, said Cedar. The providers themselves would not have complied with the rules. The foundation now wants to talk with the providers to find a solution. She also wants to claim compensation for victims who register through the hotline. Outlet Abbo on-site state that is searching for an out of court solution, even according to Ceder not ruled out going to court. It is for anyone who has entered into a subscription possible to register with the hotline. There would be today thousands of people have signed up.

Cedar further states that a lot of young people get into trouble because of the high cost of mobile subscriptions. By extending it over and they would even continue to pay off their phones. According to the AD hope the providers on a covenant of Finance Minister Jeroen Dijsselbloem, which they would not have to adhere to the credit rules. A spokesman for Vodafone providers and government concerned with the design of a code of conduct. None of the contacted providers willing to substantive comments.



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