Customers Loss Ziggo running back

Aug

5

2016

Ziggo has lost fewer customers in the quarter than a year ago. Still 13,200 customers, the company turned their backs, but that was the lowest number since the second quarter of 2014.

In the second quarter of last year lost Ziggo were 56,000 customers last quarter that more than 40,000. Due to the further decline of 13,200 Ziggo has now a total of 4.03 million customers. The decline is decreasing according to the company by customer and product enhancements, which Ziggo calls on the latter Ziggo Sports Formula 1. Ziggo has been making for years with a declining number of customers. Throughout 2015, the company saw a total of 200,000 customers leave .

The biggest losses were the number of TV subscribers, the number rose analogue viewers compared to last quarter with 16,300 to a total of 720,000. But also left more than 16,400 viewers for digital TV, which now has 3.29 million viewers.

However, the number of Internet customers increased by 9,500 to up to 3.12 million. According to the ISP, the increase can be attributed to the ‘Buurmannen’ campaign, which includes TV Horizon is emphasized. Partly as a result would have also increased the number of Horizon TV users, 91,000 users to 898,000. The number of customers is now a Connect Box has received has increased to 45,000. This Eurodocsis 3.0 router supports Wi-Fi ac and offers theoretical wireless speeds of 500Mbit / s. Ziggo also recorded growth in terms Ziggo Mobile: the number of customers rose by 10,400 increased to 207 200.

Ziggo’s quarterly revenue fell by 3 percent. The company expects improved financial results by the price increase of July 1, but the loss of customers and increased competition, the results remain under pressure, believes parent company Liberty Global.

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