Dutch police, public prosecutor and tech companies

Mar

22

2018

are going to fight helpdesk fraud together
The Dutch police, the public prosecution service and various private companies are joining forces to combat so-called helpdesk fraud. According to the Public Prosecution Service, this fraud causes many victims.

The Public Prosecution Service, the Ministry of Justice and Security and the national police will work with twelve parties from the tech, telecom and financial sectors. Among those companies is at least Microsoft. According to the public prosecutor’s office, helpdesk fraud, or tech support scam , is one of the most common digital crimes in the Netherlands.

Last year, the damage from this type of fraud amounted to almost 6 million euros and the Public Prosecution Service speaks of thousands of victims in 2017. Helpdesk fraud calls a careless citizen by someone who acts as a helpdesk employee. A known variant is the one where the person claims to offer support from Microsoft for Windows. Through tricks they let the user generate error messages or problems.

After gaining the confidence of the computer user, it will be persuaded to install remote desktop software as TeamViewer so that it can be ‘helped’. This enables the ‘helpdesk employee’ to take part in, for example, entering credit card data or log-in details of internet banking among victims. The method would have been used in the Netherlands since 2012, but according to the Public Prosecution Service, this form of crime is still growing.

The collaborating parties that are going to fight helpdesk fraud will announce more about their plans next Wednesday, at the kick-off of the project.

fraud helpdesk tech support scam Windows

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