Etisalat launches comprehensive customer service

May

6

2017

Interactive program offers a wide range of daily offers and rewards to Etisalat customers in the UAE
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Etisalat today unveiled its new Smiles client program, which allows subscribers to enjoy a wide range of value-added offers every day.

Bassmat offers offers and rewards for Etisalat’s services, as well as numerous cinema shows,

Shopping, restaurants, health and beauty centers, and travel from hundreds of prominent brands through thousands of partner outlets in the UAE. The new program will combine Etisalat ‘s current interactive rewards and customer service programs under one umbrella to provide the best value to customers and improve overall customer experience.

Etisalat has already offered three interactive platforms offering a range of offerings and rewards to different customer segments, including Etisalat Rewards, Today’s Show and Etisalat Market. The launch of the new brand, “Passmat”, replaces these three platforms to provide the widest range of offers and rewards to customers.

“The Basmat program is designed to increase the level of interaction with our customers and enhance their happiness,” said Khalid Al Khooli, CEO of Etisalat. Etisalat has millions of customers benefiting from the Etisalat Rewards program, and millions of people enjoy the special offers offered by our ‘Today’ and ‘Etisalat’ platforms. Through the launch of the Bassmat program, we are not only combining the benefits of these programs, but also elevating them to a whole new level through the widest range of offers and rewards in the UAE. One of the most prominent features of this program is that it is available on a full digital platform through the application of “Psmat” and through its website, which enhances the levels of comfort and ease of use for customers.

Etisalat’s features include daily offers designed to best benefit customers and six daily offers per subscriber. One of them includes a presentation on Etisalat products and services, while the other five offers offer discounts on shopping, dining and movie tickets.

The features of the program also include the ability to earn points and spend on rewards for Etisalat services, a wide range of shopping, restaurants, health and travel centers, and easy access to points by spending points, paying by credit card, Etisalat “or using the two methods together.

Through the application of Passmat, customers can obtain vouchers or electronic coupons with immediate replacement and browsing through the application of “Psamat” in the UAE free of charge and without any data charges. Customers can download the “Psmat” application free of charge on the IOS and Android .

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