EU map complaints about in-app purchases to Google and Apple




The European Commission and enforcement authorities consult with Apple and Google on better protection against unexpected costs of in-app purchases. The European Commission had received complaints. Across Europe

In particular, children should be protected against financial loss through in-app purchases, better protected argues the European Commission. Thursday and Friday the committee discusses the issue with enforcement authorities of the Member States and with Google and Apple, the largest operators of app stores.

The European Commission has outlined four things that consumers would mostly complain about. Games would mislead consumers because they present themselves as free but still lead when playing to the charges. This could even be the case for half of the apps from the EU market of online games. Some games might encourage children to pay within an app or to get to do, which amounts are also once been automatically debited from credit cards. This for them on an adult Would be insufficiently informed about payments and it would be unclear where to turn with complaints.

The EU wants to put an end, and the companies behind the Play Store and the App Store have come from the EU in the foreseeable future with a solution and “ensure proper consumer protection for users of apps.” A “Misleading consumers is clearly a wrong business model, and goes against the spirit of EU rules on consumer protection,” said Viviane Reding, EU Commissioner for Justice, “The European Commission expects the app industry very concrete answers the expressed concerns of citizens and national consumer organizations. ”

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