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Galaxy S 4 scorches through – Samsung exchanges, but only when a video is deleted
Richard Wygand you know probably not, because the Lord has a problem with his Galaxy S 4, you know him the same. Richard has apparently received a defective Galaxy S 4 from Samsung, which it was probably too hot for charging something. Cover the area around the USB port and the charging cable wore it clear traces of the action of heat, as can be clearly seen in the video.
That would still not so bad in itself. Defketes device, no person come to harm, for a total not tragic. Were it not for Samsung. Richard published the above embedded video, as evidence that the Samsung device was actually too hot. A clear case for the warranty handling? At least, Samsung announced and offered to replace the device.
Samsung, however, endeavor in the same breath to limit the damage. Is logical, so a video of a charred Galaxy S 4 on YouTube is not just positive publicity. So they demanded in return that the video should disappear when the unit is replaced. In a letter from Samsung Canada to Richard that sounds like this:
“As a condition of Exchanging the phone with a similar model, *** Agrees to remove his Youtube video from the Following link
https://www.youtube.com/watch?v=dc4duKuPrQ0 or any other link or statement Relating to matters synthesis and refrain from making other videos or statements about or relating to the matters set out in. ”
The full letter from Samsung Canada to Richard you will find a copy of Richard’s Facebook page . In this Agreement are some more points that are likely to be not be allowed, and certainly not if it is a warranty case regarding a defective device.
If Samsung are seriously trying to prevent negative publicity in this way? Apparently you can see in Samsung yes, at least one that the device is defective, otherwise you would not offer exchanges. But as an exchange condition the deletion of a video request? Can it be?
One end of the story there is not yet. It is also unclear whether all the details so agree. The letter from Samsung is available only as a copy, the fire damage to the device may also be incurred otherwise. Let’s see if Samsung still goes on the offensive and is expressed on the subject. It is often the case that such defects are caused by user error, such as when non-approved accessories are used. The manufacturers give themselves time and again hints that one should use only original accessories.
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