German federal states propose compensation as a means against slow internet

Oct

19

2018

The German Federal Council, in which the federal states are represented, has asked the government to investigate measures to help users with slow internet connections. They propose compensation or price reductions.

In a decision published in a Friday, the Bundesraad writes that research is needed into the question of whether German users are well informed about internet speeds by providers. In addition, the possibility must be investigated that users pay a lower price if the advertised speeds are not met. In the event of heavy, sustained performance reduction, it must be possible to obtain compensation from a provider.

The Bundesnetzagentur, the regulator for telecom, among other things, would then be responsible for the measurements. The provider must then prove that the speeds are achieved. In an accompanying document , the Federal Council explains that the request is based on the fact that almost thirty percent of German users reach less than half of the advertised internet speeds. The board bases this on figures from the regulator. Users also lack the rights they can actually use against providers.

In the Netherlands and Belgium , among other things, providers have to provide information about the really achievable internet speeds. The rules oblige providers, among other things, to state in their contracts the minimum up and download speeds of a subscription, in addition to the speeds normally achieved and the maximum speeds.

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