Google Docs problem worries users though solved

Nov

1

2017

Many users of Google’s online word processing service, Google Docs, were surprised on Tuesday when their documents were blocked for violating service policies. Users reported losing access to documents and receiving messages that the documents violated the Terms of Service. The problem was reported By dozens of people in Google Product Forums.

The flaw in the common Google Docs editing service was that the service closed the users’ documents randomly for violating the company’s terms and conditions. A message appeared that the service found that the specified documents were inappropriate and in violation of the terms of service. Google, for its part, But the incident raised many questions regarding privacy protection.

The problem gained widespread attention yesterday when National Geographic journalist Rachel Pyle wrote that Google Docs had frozen the document it was writing on wildlife crime, and others claimed that the documents had been abruptly stopped by the service Edit documents, which provide a set of services similar to Microsoft Office.

Many users rely on Google Cloud to access information about their personal and professional lives, creating a major inconvenience. A company employee explained in an online forum in response to those criticisms that a small percentage of files in the service were mistakenly identified as Which resulted in the automatic blocking of these documents.

Many users of the service expressed their feelings about this kind of annoying surveillance, and that such monitoring is worrying, especially for those who use giant search tools to record sensitive information, but these concerns are not new, given the ability to read the contents of individual customer accounts since long time.

The company has repeatedly indicated that this reading process is fully automated and used only to identify keywords for advertising purposes. This incident raised new old questions about what the company can do when it comes to spying on user activities. Google explains the rules in the Terms of Service, Automated systems analyze this information when sending and receiving it.

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