Google wants to offer customer service via Hangouts video chat




Google is testing a new design for its customer service that works via the chat service Hangouts. Customers can get advice to purchase a device in the Play Store via video helpdesk. It is because of the test phase for the time being restricted to a roll-out.

TechCrunch received information about the project from his sources. Google then confirmed the news partially: the company wanted to say that it is testing a new customer, but gave few further details. According to the sources of TechCrunch, Google since November testing with customer service via Hangouts.

The video service include available in the United States and the United Kingdom, though probably not get all users to see the option yet. Pressing the question mark in the ‘devices’ department of the Play Store, customers see an option for a phone call or a video call. In the Netherlands, that possibility does not yet built.

According to sources, Google also plans to deploy video service in physical stores. Customers would be able to get information via a video link on products. For the helpdesk, the company has a contract with Milestone Technologies, which provides for other companies helpdesk services.

The test does Google collect feedback from users. Possible after it is rolled out wider, but there no announced plans yet. Google made ​​earlier Helpouts, a service that also works via Hangouts and is meant to help people to each other, whether or not for payment. Last year, added Google there is the possibility for a digital doctor visit to it.


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