ING customers can get scanner next year as an alternative to mobile app

Nov

6

2018

From the spring of 2019, ING Bank customers can apply for the ING Scanner to confirm payments in My ING. The offer is part of ING’s aim to stop tancodes.

Initially, ING customers who still receive tancodes on paper can request the scanner . Then the offer also applies to customers who receive the tancodes by text message. The bank will notify eligible customers via the My ING environment.

The method works by scanning a color code on My ING and then confirming the payment order with the digit code generated by the scanner. The scanner is intended for customers who do not have a smartphone or tablet. ING has made the Mobile Banking app the standard method for confirming payment orders.

The ultimate goal is to completely phase out the tango codes. That must have happened in 2020. The bank has been using tancodes for more than thirty years to confirm payment orders. According to ING, 78 percent of its private customers now use the Mobiel Bankieren app.

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