IPhone user 6 Plus Omsk demands from “Snow Queen” to pay for repairs has fallen out of the pocket of the smartphone




A resident of Omsk demanded the “Snow Queen” compensation for a broken iPhone 6 Plus. The smartphone fell from the pocket of his jacket, which had a factory defect and was not securely stitched, says the buyer. Lawyers believe that the owner has a good chance of winning the case.


According to the publication Ngs55 , in late September, Eugene Ilienko bought in “Snow Queen” suede jacket. He later returned to the store and told me that put your smartphone into an inner pocket that had a factory defect and was not stitched bottom. Dear gadget fell and crashed. The victim iPhone was bought two days ago 42 000. Angered by the buyer at the store demanded reimbursement for the broken gadget.

The company showed him a similar jacket and explained that marriage on the product is not, and what he took to be an internal pocket – Fabric lining padding for strengthening external pockets. Reinforcing tabs not stitched the bottom and it can be found with his hand in them. The young man offered to hand over the jacket and even regain its full price – 9900 rubles.

Ilienko said he would submit to the “Snow Queen” in court. “I have consulted with a lawyer, he says that” butt “can be – says the young entrepreneur. – A full line of jackets comes marriage, and not specifically doshit pocket. The phone fell from 1.5 m is not cheap, and just a shame, as if I had a monthly revenue of this pocket laid? “- Outraged buyer.

Guide “Snow Queen” response to a written complaint Eugene Ilienko refusal to compensate the cost of iPhone.

Phone repair specialists believe that the new iPhone drop in principle it is not necessary, since they are very fragile. “Day 3-4 back screen replacement for iPhone 6 cost 20 000 rubles., – Said the director of a network of repair shops. – Plastic housing in older iPhone makes them more durable if dropped even a plastic absorbs. Metal housing is not flexible and heavier. Therefore, if they do not fall on the screen and on the edge – the glass too bursts. ”

Experienced lawyers believe that no one can stop Ilienko bring the case to court, and even win process.

“Russian and international practice of Consumer Protection knows winnings plaintiffs processes in the most unlikely situations – says lawyer Andrew Habarov. – There is absolutely amazing cases where seemingly not only in terms of law, but also from the point of view of logic, the defendant can not be responsible, however, due to what some circumstances, which considers the Court, it is assigned this responsibility. The chances of a positive solution of the case and increase the assistance of a professional lawyer who will help to gather evidence and submit them to the court, based on the subject of the claim that they are attached to the case. ”

According to the lawyer, the law “On Protection of Consumer Rights” is designed so that the consumer is much more opportunities to win the process than the organizations on the basis of which even came and thriving consumer extremism.

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