‘Keyboard MacBook Pro from 2016 relatively often causes problems’

May

1

2018

The website AppleInsider reports on the basis of obtained data that the butterfly keyboard of the MacBook Pro from 2016 seems to have more problems than the keyboards of the editions from 2014 and 2015.

If the performance of the Touch Bar is no longer taken into account, the MacBook Pro from 2016 is twice as likely to have a keyboard that does not work in the first year after the release. The latest MacBook Pro from 2017 is doing better so far, but not with a large margin, reports AppleInsider .

Apple used a keyboard with the new butterfly system with the MacBook Pro in 2016, making keys less wobbly during use. This keyboard is relatively often a source of problems: in the first year after the release there were 1402 warranty cases in this edition, of which 165 were related to keyboard problems. That is almost 12 percent of the cases.

This percentage was lower with the release of the MacBook Pro in 2014 and 2015. The Apple laptop released in 2014 was submitted 2120 times under warranty, according to the data, with 118 cases involving keyboard issues, or 5.6 percent. With the MacBook Pro that came out a year later, this was 6 percent in the first year. These two percentages are largely the same, which is probably due to the fact that the design of the keyboard with these two laptops was unchanged. Up to now, a total of 8.1 percent of the 2017 model has been attributed to a failing keyboard. Apple uses a slightly modified keyboard for the 2017 model.

The 2016 model also does worse on the subject of ‘recidivism’. Of the 165 keyboard repairs of the MacBook Pro 2016, 51 returned for a second repair and 10 copies required a third repair round. Also on this point, the models from 2014 and 2015 did better.

The website AppleInsider says it has collected service data from the first year after the release of the MacBook pro from 2014, 2015 and 2016. The latest edition from 2017 has also collected this data, even though the data of this latest model still not a full year. The data comes from Apple Genius Bars in the United States and from Apple-authorized external repair companies.

The site also points out that the costs of problems with the test switches have increased considerably: in the US they can rise to more than 700 dollars, because repair is not easy. To do this, the battery and part of the metal housing must also be replaced. A comparable repair of a switch would be $ 400 for the 2014 and 2015 versions. There have been reports for some time that the costs of not working a single test, for example due to crumbles or dust , may increase.

Apple butterfly keys

On the left, traditional MacBook switches, on the right the butterfly variant developed by Apple.

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