KPN and XS4ALL violated privacy rules with interactive TV – update




KPN and XS4ALL informed customers not brought good about the fact that she viewing behavior mapping and providers kept too long the data. That concludes the Personal Authority. The data for the compilation of TV viewing figures were additionally traced to customers.

The Authority for Personal Data has multiple breaches of the Data Protection Act established the way in which XS4ALL and KPN collect data in interactive television. The companies failed to properly inform customers about the use of the data and the privacy of XS4ALL contained no provisions on the TV service.

KPN and XS4ALL gathered data to establish viewing figures, which they used for market research reports and watched online videos. This goal they were not communicated to customers. Moreover, the audience ratings were not to be regarded as anonymous as the original personal data were still on the servers of KPN.

“Data on the viewing habits may reflect one’s preferences and interests, the personal data of a sensitive nature,” says the Personal Authority. XS4ALL and KPN have adjusted their privacy statements. Initially, there was still that this policy could be changed at any time, but this is adjusted after a hint from the AP. The privacy watchdog rebuked last year Ziggo for similar offenses.

Update, 13:00: KPN emphasized not check profiles are constructed and not to have provided audiences to third parties that can be traced to individual persons “Examination of the Authority Personal formed KPN and XS4ALL rise to the processing of personal data in some cases. to align with the Data Protection Act and was in this sense for all parties instructive. “says the seller. The retention period has been reduced to less than thirty days


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