Lower House Approves Bill reimbursement by Provider at fault




The entire House of Representatives has approved an amendment to the Telecommunications Act. It states inter alia that providers must pay a fee to customers with a failure that lasts longer than 12 hours. The bill has already been submitted in 2013.

Providers should compensate customers to repay one day of the subscription to a disturbance that lasts between 12 and 24 hours. Takes a malfunction longer, there comes a day when one day subscription. Now the House with the amendment is approved, it is still awaiting approval by the Senate before the force of law. Furthermore, the House agreed to an amendment which provides that the right to compensation will also apply if a fault is caused by an earthquake.

When the proposal was for the amendment in 2013 made ​​a number of parties suggested that the minimum fault duration after which providers should proceed to reduce compensation to four or six hours. Minister of Economic Affairs Henk Kamp felt nothing before. He suggested at the time that telecom companies themselves would eventually come up with better compensation to differentiate themselves.

In 2014 providers and citizens were given the opportunity to respond to the bill through an internet consultation. The final bill, which has now been approved by the House of Representatives, then was filed on August 31, 2015.

The call for mandatory compensation by providers disruptions, has existed for years. In 2011 found a majority of the House already that such an obligation was to come. Providers spoke in 2013 already set in consultation with the Ministry to each other each call and SMS traffic over take by prolonged breakdowns.



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