Many Bose SoundTouch users get angry after switching

Nov

20

2018

from vTuner to TuneIn
Owners of a Bose SoundTouch music system can no longer make use of vTuner. The audio manufacturer has exchanged the internet radio service for TuneIn, an intervention that leads to a lot of angry reactions among users.

Bose customers who install the latest SoundTouch app find out via a push notification that ‘Internet radio’, as vTuner was called by Bose, has been replaced by TuneIn . The services are comparable in terms of functionality. TuneIn is a service that is responsible for, among other things, internet radio, news and podcasts on competitor Sonos’ Wi-Fi music systems.

Bose has, in his own words, done his utmost to preserve users’ preferred stations after the transition, but on the Bose forum it is raining complaints from people who have lost presets. Users also complain about Gathering or Tweakers . In most cases these channels can easily be put back, although there are also complaints about radio stations that simply are not offered by TuneIn and that you have actually lost. Other users note that there is an annoying delay on certain TuneIn streams, sometimes as much as a quarter of an hour.

In the forums there is also a lot of discontent about the fact that Bose has hardly communicated with its users about the changes. Many SoundTouch owners had to discover for themselves that their favorite radio stations were suddenly no longer available and often did not know what was going on. Bose’s helpdesk is still heavily overloaded at the time of writing.

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