Part KPN customers abroad again offline by failure recovery action




Some of the customers who no longer suffered from the failure of roaming KPN are offline again after a failed recovery action. This confirms KPN opposite Tweakers. It is not yet clear if the fault will have been resolved.

KPN logo If customers are affected by the failure, they can not call abroad, SMS or internet. That could still happen globally, but it is no longer to provide all customers of KPN, confirms a spokeswoman for the provider to Tweakers. However, customers who are in France, Monaco and Ethiopia, still suffer from the problem. In the rest of the world is only part of the users affected by the problem, but it is unknown how many customers so it goes.

When a recovery action Sunday night went wrong, allowing people for whom the Internet first failure was dissolved in countries other than France, Monaco and Ethiopia can not re-call, text or mobile. Now is already over. Well for some of them the new fault This also applies to customers of KPN’s Belgian subsidiary Base, according to an anonymous source Tweakers opposite. Monday they were also part of the day unable to log on foreign networks. Themselves

A workaround is to use in France where possible to manually choose which customers can at least call and text.’s Network Free Mobile data is not yet possible for customers of KPN. Using that provider For customers in Ethiopia is at present no such alternative.

How many customers are involved, KPN will not say, but from an internal document shows that at the peak have encountered the problem, that on Saturday a million customers last started . The first failure was due to a cable, which is resolved fairly quickly. The failure in France, Monaco and Ethiopia is in the signaling traffic, when a phone wants to join. On a foreign network Because there are so many people in France who will go sign up at once and thereby cause crowds in the signaling traffic, the solution is complex, let KPN know.

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