People ask a lot of questions about helpdesks older iPhones




Western Europeans overwhelm providers with questions about older models of Apple and Samsung phones. This is shown by data from Qelp, which provides help desk services for providers. There will be about the iPhone 3G and 3GS more questions than when inside the aircraft came out.

The number of questions about the iPhone 3G and 3GS is nearly doubled between December 2009 and 2013, according to information from Qelp Tweakers who has realized. The iPhone 3G was released in June 2008, the 3GS came in June 2009 on the market. The initial users sell older iPhones mostly by the new owners, and then come up with questions such settings for mobile internet or e-mail to the helpdesk of their providers. Helping consumers with older smartphones is also a major expense to be concluded Emerce.

For old Samsung phones, the number of questions to standard: for ancient smartphones like the first Omnia from 2008 and the first Galaxy from 2009 are still almost half of the number of questions in as in December 2009. With other brands that happens much less: for old HTC’s is the number of questions dropped to eighth compared to four years ago.

Dutch increasingly require assistance with issues with smartphones: while smartphone sales last year rose by 15 percent, increased the number of calls by 72 percent to 8.9 million in one year. The questions are mainly about Internet connection settings, settings for e-mail accounts and transferring contacts from a previous phone.

Hulpvragen oude smartphones (bron: Qelp)

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