Proximus may commit criminal offense by listening to voip calls’




‘Belgian Commission for the Protection of Privacy has said that the Belgian provider Proximus may be violating the criminal law by listening to voices from its customers.

The Commission for the protection of privacy, also known as the Privacy Commission , thinks that the Belgian criminal law is clear about the need for permission to listen to communication, writes De Tijd . “If a third party takes note of this, it must first have permission from all persons involved in that communication, not just from the Proximus customer,” says a spokesperson. “Otherwise you will violate the criminal law”.

Proximus has been using a so-called speech quality analysis tool since June 2017. According to Proximus, this tool is used to check the quality of all mobile and fixed telephone calls that take place via VoIP . The recorded communication is saved for a maximum of four or five days. During this period Proximus can search in the communication, listen to the content and analyze the technical quality.

According to a Proximus spokesman, the tool is only used for the analysis of quality problems of specific telephone numbers, and only happens when a customer reports a problem and asks to analyze it. According to the company, the tool can only be used with specific authorization and keeps track of who uses it. Proximus states that it complies with the relevant legislation.

According to the spokesperson for the Privacy Commission, it does not matter how short the recordings are saved and how small the group of people at Proximus is who has access to the speech quality analysis tool. “Just recording communication that you are not involved in yourself is punishable.” According to the spokesperson, Proximus has not asked the Privacy Commission for advice about the system. The Privacy Commission can not impose fines itself; the watchdog can only give advice, set up investigations or make recommendations.


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