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Research: citizens do not always digital contact with authorities
Although the government wants to help citizens increasingly digital, the same citizen is not there waiting for in all cases. According to research from the University of Twente. About as many people prefer to pick up the phone.
From research at the University of Twente Amsterdammers who contacted the municipality shows that still call is popular, especially among citizens who want to give through the street is not good: in which case six in ten prefer the telephone. Citizens who want to pass a move, use about as often prefers the counter as the site of the church. Also with residents who want extra information about applying for a new passport or a permit other means of communication are together popular than the website.
That goes against the wishes of the government, which wants to citizens in 2017 almost only communicate digitally with the government. “But even digital highly skilled citizens do not always everything and want to handle digital,” says Associate Professor Thea van der Geest of the UT in a written statement. The researcher recommends that the government is off to bomb sites to only channel of communication with the government.
The study also shows that Amsterdam at the most recent contact with the municipality most often the counter have used 35 percent chose. 28 percent of residents who contacted the municipality used the site on their PC; 26 percent chose to call. It is striking that smartphones and tablets were hardly used.Viewing:-175
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