Russian retailers refusing to sell the iPhone 6 without accessories




Reader Siliconrus Peter told the publication history of how he tried to buy an iPhone 6 in the cabin “Euroset”. He refused to sell the smartphone without purchasing additional accessories, explaining that the device was supposedly already left for another client.


November 6, Peter called the telephone number listed on the site, to learn about the availability of the smartphone in the near thereto store. During the payment at the cashier in the cabin “Euroset” on Borisov ponds in Moscow he became persistently offer to purchase insurance or cover more than $ 1 500 rubles. Without them, he said, iPhone 6 refused to sell – “it is only realized with additional services.”

Disagreeing buy accessories, Peter repeatedly called the hotline, where a new operator has already announced that the iPhone 6 are only available for pre-order, and the unit in the cabin already booked with case and can only redeem it with him. It switched to the Regional Director, which specify the details and asked him to wait, and then the connection is interrupted. Again failed to reach – call constantly break off, “as if the room were added to the stop list.”

Peter tried to buy an iPhone in another salon “Euroset” – the story repeated. After wrangling he said that the network “naked iPhone does not sell.”

“Most worryingly, it is nowhere spelled out, and get a real divorce, about which you learn only at the box office.”

His desire to buy a smart phone is in “Euroset” Peter explained that once there, according to the call center, there were a version of the iPhone 6 to 16 GB. And part of the planned purchase to pay bonuses “Thank you” from the “Savings Bank”. When to buy a smartphone failed, he turned to the nearest office of “The Messenger”, where he became the owner of a new gadget.


Representatives of “Euroset” assure that any phone can be purchased without additional goods and services, if we are not talking about a special price for the entire set. A smartphone that was trying to buy Peter, just “was postponed for regular customers, and he has made in advance for him bail.” Call center allegedly did not see the status of a smartphone with the option “Deferred check.”

“The main mistake is that they sent it for goods that have already been paid by another person and lay in reserve. Ready to apologize and think about how you can correct the error. Item in stock is no more, but we can connect the manufacturer to help us make an emergency delivery. ”

Peter, according to employees of “Euroset”, filmed everything that happens on the tablet and “behaved emotionally.”

A similar story occurred on October 20 in Yekaterinburg in the cabin “The Messenger”:

The man called the call center to book the iPhone in the store, then went to the salon with articulated sum of money in advance. At the place he was told that the phone can only be purchased with additional payment for servicing 3000 rubles, or by choosing accessories 2 000. The result was a statement that a particular smartphone already booked another buyer, but the gadget ready to remove the armor, if a man will acquire an additional warranty.

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