Smart TV support suddenly removed from external accessories Philips




In a number of TV accessory of the Philips brand is the smart TV functionality stopper put without notice. Users that one of the affected products have been thus suddenly lost a part of the functionality possession.

Gibson logo The decision for this abandonment was taken by Gibson Innovations, known from the guitars and developer of accessories with the Philips brand. On GoT and on the board of Philips itself let more people know to have purchased their device because the smart TV functionality on known as Philips NetTV, but that it is now unavailable. Tweakers have a week liaising with Gibson, but the company did no conclusive answer to formulate the question of why the functionality is exactly the disabled.

Tweakers to notify users that include the Philips BDP5510 Blu-ray player-and the Philips Fidelio HTB9245D sound system no longer have access to the smart TV functionality. When the server is inaccessible, users will be notified when they are told to log off the TV and must be restarted. User “GB2″ reports that the Blu-ray player from an acquaintance has been ‘updated’ ‘where the complete smart part of the player is gone. ” “Now is the main menu still have this feature, but if you start it you get a vague message: To complete Smart TV sign-in please switch your TV set off and on again,” the user. However, following these typical command fails. At the Philips forum this complaint is voiced by people all over the world.

From a now-deleted message on the forum Philips reveals that Gibson on January 1, 2016 has decided to no longer offer support for the smart TV feature on some Blu-ray players, home cinema sets and media players. As a result, since January 29, the smart TV functionality not available in the affected devices, such as was experienced by the users.

According to a moderator Philips was the decision taken to maintain the main functionality of devices at a good level. This reason is supported by a Gibson email user ‘edwinensanseray’ shows on the forum. “A software update was necessary to maintain the main functionality of our devices at a good level, both in terms of compatibility and performance capacity. The smart TV functionality is a result, however, removed on some devices.”

just TV Another reason cited is the change in the licensing agreements mentioned by an administrator for Philips. Gibson Brands took over in May 2015 WOOX Innovations on. Philips had with this company a contract that could make the products under the Philips brand name. On the blog of “Toengel ‘, which keeps the news about Philips closely, it is claimed that Gibson has signed other conditions Philips. This allows Gibson no longer decreases the rights to NetTV and the server is shut down.

At the forum, Philips recommends its users to a website portal to use. Through the portal, some functions are still available. Philips let it know right away that the website is not available everywhere. Multiple users specify the forums that the solutions gives Philips the forum, do not work. On GoT puts users’ edwinensanseray “why:” The suggestion to open alternative links will not work because the browser application is available under the Smart TV function of the device. ” This problem is confirmed by the MSteverink ” The browser function is in the smart TV, but because smart TV is no longer working, you can not with the browser a Catch22.. ”

Customers after contact with Philips and Gibson got the offer to return their product for the remaining value. Others have the option to purchase thirty percent off anything from the Philips online shop. “After many phone calls I could get a rebate check for the Philips store, but the prices are much higher than elsewhere,” said ‘Ronny forgeron “on GoT. Gibson could not say whether there will be a compensation opposite Tweakers.

Users wonder whether Gibson can simply disable the functionality without notice. In terms of using Philips smart TV functionality NetTV state: “Philips may, in its sole discretion, to make changes to the characteristics of the device or portal, for example by adding or removing features or services to or from the portal. ” Furthermore, it stated: “Philips reserves the right to offer the internet access or Portal at any time at its discretion without restriction or notice.”

In consumer relations, there is a gray list of terms which may not be included. “There should be no clause be included that the user authorizes to provide a performance substantially different from the promised performance, unless the other party is entitled in this case to terminate the agreement.” The loss of NetTV appears in the eyes of Gibson no substantial change in the promised performance. One of the possible reasons for dropping the function is indeed to “maintain the main functionality.”


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