Stop extended technical information “shadow”




By Joata to Alchandana, group vice president, regional general manager of the company IDC Middle East and Africa

The form of the role of business in technical projects subject of lengthy dialogues between the executive heads of information technology, and focused much of the attention on the way by which the departments of Information Technology Cooperation with the business. And certainly there is a compelling reason for these questions.

In a survey conducted by IDC on the executive heads of information technology in various parts of the world, the results revealed that almost 45 percent of the volume of spending on technology in the enterprise is over budget is that of the departments of Information Technology.

This represents a combination of technical projects funded by business, which acts on the department is cooperating closely with the Department of Information Technology (28.5 percent) and projects that IT management to be aware of them, but they do not play a role in which (16.8 percent). A third type of measurements are difficult to calculate, but the biggest change may occur in the work of the executive heads of Information Technology, Information Technology, a “shadow” (Shadow IT).

Information technology is the “shadow” of the growing issues in the technology industry issue, and this despite the fact that the term is often misused as a result of mixing based on its true meaning. Technical information “shadow” simply means spending is not known technique for the management of information technology, and this is different from unauthorized expenditures described above, because these projects are not funded by the IT budget, and the Information Technology Department was not aware of its existence, let alone share in their application or support.

There is a common belief that the unauthorized spending in information technology to achieve growth, as companies turn to the largest center for the purchase of technology. There are somewhat skeptical that spending on information technology “shadow” by companies to grow as well. In any case, what are the main drivers of this growth in spending on information technology “shadow”? What are the main problems that lead to it?

I have come to the two theories that explain the growth in Information Technology “shadow”, and through my conversations with CEOs of IT in the Middle East and elsewhere in the world. The first theory is that IT suppliers exceed the IT departments of information are increasingly heading directly to users to provide them with products and services. The second theory is that business owners are asking the implementation of IT projects at a faster pace compared to what they can offer them internal company information technology departments.

And raise the technical information “shadow” the biggest problem of the facility, an increase exposing your company’s information risk, because the data sets are out of your company’s information security systems. In addition, technical information “shadow” lead to clusters of information, as the company’s business segments get their own technologies and integrate them with the company’s systems, which leads to become present information in isolated islands.

It is also difficult to clarify technical value accurately if not can be integrated with other systems. For example, social networking software isolated within the marketing department, where the objective is to all social information from customers in order to improve marketing campaigns may remain. These social programs and visions produced that may be more value to the business in its entirety if it is linked to customer service, product development and sales operations.

Other key issues that most IT professionals believe that the presence of technical information “shadow” occurs frequently do not need him, and lead to increased cost and reduces the entity’s ability to negotiate effectively with IT suppliers. For these reasons, I do not expect to continue spending on information technology “shadow” to rise to no end, but the consequences of limited spending on information technology “shadow” would be disastrous for the executive heads of information technology.

And realize installations at a certain stage it provided investment joint technical that have not been exploited well, and you will realize the additional costs incurred. Unfortunately, IT departments will be responsible for the reform of the situation, and this in mind I invite all specialists in information technology for the initiative by making investments in their facilities common to all sectors of the facility.

It was recommended that in order to achieve this objective by applying a two-track to reduce technical information “shadow level.” The first track is to try to deal with the root causes that lead to technical information “shadow” appearance in the first place, and this requires that the information technology officials worked to change the prevailing culture between departments and make them active partners in the entire facility. In addition, there is a need to determine the technique “shadow” information already existing projects, but should not be closed structure is done, as this will cause resentment, and instead should focus on partnership with relevant these projects departments in order to integrate them. I encourage IT administrators to change the way their development projects with businesses so as to reduce the time required to bring about change, with a particular focus on the launch of the smallest and most vital projects.

The second track is related to politics that are applied in the organization as a whole. For example, many of the heads of Information Technology at the moment is cooperating closely with the financial departments to keep track of technical information “shadow” and return formally projects on track. Another method is applied increasingly in the battle against technical information “Shadow” is that the facilities by issuing instructions from senior management for not buying cloud services (or purchases of any other technology) without the direct participation of the Department of Information Technology.

As the various business segments finance technical projects, including up to half of the financing of all technical projects at the facility, it is necessary that the chief executives of information technology to reach a method enables departments to participate more fully in these projects and others are seen to IT departments as business partner of value high. In the business looked increasingly to reduce the time required to bring about change, the CEOs of IT must work to change the culture of information technology in its entirety and build relationships between the business and increase the speed of their projects. And even achieve that goal, they must be alert to what is going on in the shadows.


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