T-Mobile subscriptions ends with ‘unlimited shelf life’ credit




T-Mobile’s customers who have a Flex Relax or subscription, where the credit ‘unlimited and forever’ sustainable path, transferring to another subscription. It involves a total of more than 80,000 subscribers who lose their accumulated credit.

T-Mobile According to spokesperson Judith Thompson Sepmeijer involves subscriptions sold between 2005 and 2011. These are more than eighty different variations of the subscription and involves more than two percent of the customer base of T-Mobile. All Flex and Relax customers receive a Couple Together & Set For subscription offered with unlimited calling and texting at a reduced rate. It is a sim-only offering. The height of the accumulated credit is not affected by the offer that customers receive.

Some of the customers have so far hundreds of euros in credit accumulated. Customers who do not agree with the offer of the provider should it refuse, but that lose their subscription, including the accumulated credit. According to legal expert Arnoud Engelfriet customers are not entitled to compensation for the accumulated credit. “Credit is not something you can get a refund. It represents value, but unless promised that this is possible, you can not cash out that value.” Moreover, a provider after maturity may cancel a subscription.

T-Mobile offers customers in all cases, a cheaper alternative. The topic on GoT has an offer to read which is sent to a customer who paid 7.62 euros per month. T-Mobile offers a new subscription with unlimited calling in the Netherlands, unlimited SMS calls in the EU and 120 minutes and receive calls within the EU. The customer pays EUR 7.50 per month for this subscription. Normally, that is 18 euros. Also, people get subscriptions with unlimited calling and texting, and a data bundle of 12GB for 30 euros per month, instead of the regular price of 36.50 euros.

T-Mobile motivates the decision on its website. According to the provider and the Flex Relax subscriptions associated with legacy systems. The spokesman says that these subscriptions both the provider and the customer money. “We have old systems keep the air for a very small proportion of our customers, while all of these customers pay more than is necessary. There are a lot of dormant customers.” The T-Mobile Flex and Relax subscriptions were abolished several years ago, but who had completed his subscription tacitly can so far use.


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