Tele2 is delayed by transferring existing customers to 4g




Tele2 is delayed by transferring existing customers to 4g. Meanwhile, it has about 220,000 existing customers on its 4G network. When all current clients sit on 4G, the provider does not know yet, because it first must solve some major problems.

Tweakers readers that are customers of Tele2 were told the customer that the transformation to 4G would last longer than planned. The plan was that Tele2 in June would be done with the translation, but spokeswoman Aafke Geers opposite Tweakers confirms that it has not met the deadline by far. The provider does not know if anyone will be over on 4g. “Once the obstacles are removed, we get more clarity about the time it will take more to transfer all customers.”

Those obstacles in the new CRM system where the provider clients transfer the switch to 4G The first problem is with people who have six months or less until their subscription expires. “The system let these people stand in the old accounting system until they have signed a new contract,” said Geers. “To solve this, we have built new applications. This is almost finished and the beginning of August, we can also people who are just before or after the expiration of their contract, move into our new network.”

The second problem is with customers who have taken out several subscriptions that same email address hangs. “The system does not know what number it must move under your name. We have been currently looking for a solution and expect the end of August.”

Tele2 wants its 4G network in spring 2016 nationwide coverage have, but according Geers must ‘in any event well before that “all existing customers are transferred. The provider will later provide more clarity on when all current customers can go to its 4G network.


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