Telenet gets a fine of 300,000 euros

Mar

5

2019

for poorly mentioning transfer data
The Belgian telecom watchdog BIPT has imposed a fine of 300,000 euros on Telenet. The company would have made the switch to another operator more difficult by not mentioning a so-called Easy Switch ID on the invoices of some professional customers.

The Easy Switch system that has been in force in Belgium since 2017 should ensure that customers can switch more easily to another telecom operator. The regulations stipulate that every operator must publish the required Easy Switch ID at various locations: in the online customer environment and in the document that the customer receives when he joins a new operator, but also on the invoice.

BIPT’s checks revealed that Telenet did not mention the Easy Switch identification number between 1 July 2017 and the end of 2018 on the invoices of a specific group of customers: the professional customers who had taken a residential rate plan from Telenet in the past. According to BIPT, this mainly concerns small independents and practitioners of the liberal professions who, for example, took an Internet + TV bundle for consumers at Telenet. The invoices of this group of customers stated only that they had to go to the customer zone for their Easy Switch ID.

BIPT ruled that this is not enough. Because Telenet also did not respect its own promise to make the invoices of this group of customers compliant by 1 July 2018, the telecom watchdog decided to impose a fine. Telenet can still appeal against the decision.

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