Telenet lowers speed customers unfairly by bug telemeter




Telenet customers complain that the provider has reduced their speed significantly because they have consumed too much data. Due to a bug in the remote meter customers seem to consume many terabytes a day, which they exceed their bundle in a short time.

Since Sunday afternoon, several customers complaining on Twitter that they are experiencing a problem with their telemeter , the tool that keeps their data volume. The meter seems beaten on hollow and gives some users that they are hundreds , thousands and sometimes even millions stoked have gigabytes on a single day.

The problem is that the provider automatically temporarily lower the Internet speed of customers during peak hours if they exceed their limit, even though the company advertises with “unlimited surfing. Telenet sees customers ‘intensive user’ if they consume more than 500GB at peak hours. The company considers the period between 12:00 noon and midnight as peak hours.

Customers ExpressNet (XL), Fibernet, TurboNet (XL), Fibernet XL Fiber Internet browsing decrease indefinitely be put back during peak hours to 10Mbit / s if they exceed the limit of 500GB. Only at the start of a new month, they come back to their old speed. Telenet announces that he is aware of the problem; technicians were working to resolve.


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