Twitter closes fraud detection service after acquisition to anger of customers

Jun

22

2018

Twitter has immediately closed the api of the service after the take-over of Smyte. Clients used Smyte to detect fraud and abuse through machine learning and received a phone call in advance that the service would go offline.

Smyte Among others, ZenDesk, GoFundMe and IndieGogo were customers of Smyte, reports Techcrunch . Some of the customers had contracts to purchase the service for another three years, but after the takeover, Twitter phoned customers and quickly closed the API. As a result, the affected customers are now without the fraud and abuse detection of the tool.

In some cases, companies such as Javascript package manager npm, received a phone call at six o’clock in the morning that Twitter would shut down the service, which happened half an hour later. This meant that temporarily new users could not register, says the co-founder of npm on Twitter . Customers find it extra painful because Smyte used the slogan ‘trust and safety as a service’, ‘trust and safety as a service’.

With Smyte’s expertise on Twitter, Twitter wants to better tackle online abuse. The companies announced the acquisition on Thursday.

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