Vodafone prepaid customers get money back because of low maximum speed 4G

Feb

4

2016

Vodafone prepaid customers get the money back for a 4G bundle they closed in December and January. Due to a hitherto unknown problem customers were in the Vodafone systems do not reach the speed limit.

Vodafone is researching the problem and wants to prepaid customers as quickly as possible are again at the maximum speed, said spokesman Richard Vodafone knife against Tweakers. “We do not know exactly where it is, but the problem is in any case since December.”

It is unknown how many customers are affected, but it’s Knife according to “thousands” of a total of 1.2 million prepaid customers. The maximum speed of 4G is Vodafone theoretically 225Mbit / s, also for prepaid customers. It is unknown what the ceiling was for prepaid customers by the problem.

The provider did an internal investigation after the results came to see a sample of the site Providers.nl. from site staff did not notice that there is something wrong with the Vodafone connection, even though it was the only provider that tested the site with a prepaid SIM card. “We did not think there was a low ceiling,” said Kaj van Berkel on behalf of the website.

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