Vodafone wants more clarity for customer paid SMS services

Mar

7

2016

Vodafone Calls to introduce stricter rules for providers of paid SMS services. So it must be clear to customers that they will purchase a paid service, which makes abuse more difficult.

A spokesman for the telecom provider made ​​the statements in a broadcast of Kassa, together with the Foundation Codes of Conduct Mobile Services, an association of telecoms and content providers are united. According to the organizations, it must be clear to customers that they sign up for a paid service. That can be done by adding an extra screen that must be obvious where the customer specifies exactly.

Another measure is the texting the word ‘pay’ to go to a subscription. This should make it more difficult to deceive people: usually require users ‘ok’ or something similar SMS to surrender, but by typing “pay” there would be additional emphasis will be placed on providing a paid service.

Within the Foundation Codes of Conduct Mobile Services There is agreement on the new rules. They expect this to take effect within a few weeks. Content providers must abide by the new rules if they wish to offer their services via SMS. The paid SMS messages are then processed through the account of the telecom providers. Many people complain that they have accounts in which there are large amounts, caused by expensive text messages which customers have signed up unsuspecting.

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