Ziggo customers complain about clipped wifi on 2.4 GHz

Mar

26

2016

Many Ziggo customers with a Technicolor TC7210 modem complain about a drop-away Wi-Fi connection. While WiFi 5GHz continues to function, which falls to 2.4 GHz each road after a few days. The cause would be the firmware.

The complaints are according to several people who have spoken to the customer known to Ziggo, but the solution must be because Technicolor releases updates containing a fix. That has not happened. Tweakers Thursday contacted Ziggo about this issue, but received no response.

Also a forum Ziggo itself is a topic about the problem. These are users with TC7210 modem which was launched earlier this year with version number STF0.76.09. The Technicolor modem is one of the few models that Ziggo supplies that can run simultaneously 5 GHz and 2.4 GHz networks. The TC7200 which fusion partner UPC extradited to customers, the problem is not because they do not support the use of two Wi-Fi networks at once.

It is unknown when Technicolor will distribute the update. It is also not clear how many Ziggo customers affected by the problem.

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In: Technology & Gadgets Asked By: [15785 Red Star Level]

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