Ziggo has had a breakdown update since Saturday evening

Sep

3

2018

Ziggo has been dealing with various disruptions since Saturday night, mainly around the services Replay TV and On Demand. Those problems also continue on Monday. In addition, customer service is difficult to reach.

On his own website , the provider reports that On Demand Replay TV only works via the site or via the Ziggo Go app. On Twitter the company reports that a solution is currently being worked on. On Sunday, the Webcare account reported: “Due to a malfunction, no Fox Sports day passes can be ordered and our Video on Demand service does not work as it should. Customers can not program / record TV broadcasts. from Monza. ”

Furthermore, the provider reports that his customer service is poorly accessible by telephone. In a forum topic, an employee said that at the weekend the fault checker had to deal with problems, and that the website and My Ziggo were slow or unstable. The topic also warns not to reset the Mediabox XL to factory settings.

It can also be seen on Allestoringen that problems are reported on weekends and on Mondays. Ziggo has not yet communicated an expectation about a solution.

Update, 11:57: A spokesperson for Ziggo tells Tweakers that the problems were caused by a power failure in one of its data centers. That took place on Saturday night and had as a result that hardware was broken. It is not yet clear when a solution to the problems comes. “This morning there were again technicians on site,” said the spokesperson. Ziggo advises customers not to restart their equipment, because in some cases this may result in television and fixed telephony no longer working

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